This has been submitted several times and the city closes it, but nothing is ever resolved.

The City of Alpharetta has addressed this request. Thank you for reaching out.

Did the city get it resolved this time???

no, still not resolved

Thank you for contacting the City of Alpharetta. Your service request ID is #15341.

Closing the SCF doesn't necessarily indicate that the situation is complete. This system is not administered by the City and so the terms used may not always fit. Once we have acknowledged and began our procedures we close the SCF.

Understood. Thank you.

I was under the impression that the ticket stayed open until FULLY resolved. Thank you for the explanation.

The City of Alpharetta has addressed this request. Thank you for reaching out.